Privacy Policy

Last Updated: 20 April 2026

Social Hippos (ABN 68 768 249 944) is an Australian registered company providing

social media management and advertising services. We are committed to

protecting your privacy and handling your personal information with care,

transparency, and respect. This Privacy Policy explains how we collect, use,

store, and protect your information in accordance with the Australian Privacy

Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect only the information necessary to contact you and provide our services.

This may include:

Your name

Business name

Email address

Phone number

General information about your business and social media goals

We do NOT collect or store your credit card details or any financial payment information.

How We Use Your Information

We use your information solely for the following purposes:

To contact you regarding your enquiry about our services

To schedule and conduct strategy calls or consultations

To provide and manage the social media services you have engaged us for

To send service-related communications necessary for your account

We will never use your information to send newsletters, marketing emails, or unsolicited communications of any kind unless you have explicitly requested this.

We Never Share Your Data

Your personal information is never shared, sold, rented, traded, or disclosed to any

third party under any circumstances. This is an absolute commitment. We do not

share your data with:

Advertisers or marketing companies

Data brokers or analytics platforms

Other businesses or individuals

Any third party, for any reason

The only exception would be where we are legally required to disclose information by Australian law or a valid court order.

Data Retention and Deletion

We retain your contact information only for as long as necessary to provide our

services or to attempt to make contact with you following an enquiry.

If we are unable to reach you within 30 days of receiving your enquiry, your

contact details will be permanently deleted from our systems. We will not

attempt further contact after this period.

If you are an active client and wish to have your data deleted at any time, you

may request this by contacting us directly. We will action your request within

7 business days.

Data Security

We take the security of your personal information seriously. We have implemented

appropriate technical and organisational measures to protect your data against

unauthorised access, loss, misuse, alteration, or disclosure. These measures

include

Secure encrypted storage of all personal data

Restricted access — only authorised team members can access client information

Regular security reviews of our systems and processes

Secure communication channels for all client interactions

No storage of payment or credit card information on our systems at any time

Cookies and Website Data

Our website may use standard cookies to improve your browsing experience and to

understand how visitors use our site. This data is anonymous and aggregated. We

do not use cookies to identify you personally or to track you across other

websites. You may disable cookies in your browser settings at any time.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you

Request correction of any inaccurate or incomplete information

Request deletion of your personal information

Complain about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. We will respond within 7

business days.

Complaints

If you believe we have not handled your personal information appropriately, please

contact us first and we will work to resolve your concern promptly. If you are not

satisfied with our response, you have the right to lodge a complaint with the

Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published

on this page with an updated effective date. We encourage you to review this

policy periodically. Continued use of our services following any changes

constitutes your acceptance of the updated policy.

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your

personal information, please contact us:

Business Name: Social Hippos

ABN: 68 768 249 944

Website: socialhippos.com.au    

hi@so

Social Hippos| ABN 68 768 249 944 | New South Wales, Australia